Help & Support
Getting Started
Welcome to SoundRate! Here's how to get started:
- Sign up or log in to your account
- Connect your Spotify account to sync your music
- Start rating and reviewing your favorite songs, albums, and artists
Frequently Asked Questions
How do I connect my Spotify account?
During onboarding, you'll be prompted to connect your Spotify account. You can also connect it later from your profile settings.
How can I add songs to my library?
Click the "Add from Spotify" button on the home page to search and add songs to your library.
Can I make my reviews private?
Yes! When writing a review, you can toggle the visibility to make it private so only you can see it.
What happens if I disconnect Spotify?
Your ratings and reviews will remain in SoundRate, but you won't be able to sync new music until you reconnect.
Contact Support
If you can't find what you're looking for, send us a message and we'll get back to you as soon as possible.
Troubleshooting
Experiencing an issue? Try these common troubleshooting steps:
- Refresh your browser
- Clear your browser's cache and cookies
- Ensure your Spotify account is active and connected
- Try logging out and logging back in
Last updated: January 2025